These Terms & Conditions (“Terms”) govern your access to and use of this website. By accessing or using the website, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1) Website use: You agree to use the website for lawful purposes only. You must not attempt to interfere with the website, disrupt its functioning, or upload malicious code.

2) Information on the website: All content provided on this website is for general informational purposes. Project details, availability, pricing, timelines, and features may change without notice.

3) No offer / no investment advice: Nothing on this website is intended to constitute an offer, solicitation, or investment advice. Any outcomes, returns, or benefits discussed are not guaranteed and depend on multiple factors.

4) Third-party services & payment gateway: Where the website includes payment or booking functionality, payments are processed by a third-party payment gateway/provider. Your transaction is subject to the payment gateway/provider’s terms and privacy policy. We do not control those third-party policies.

5) Intellectual property: The website’s design, text, graphics, logos, and other materials are the property of OTTA LIVE TECHNOLOGIES PRIVATE LIMITED (or its licensors) and are protected by intellectual property laws. You may not copy, distribute, modify, or create derivative works without permission.

6) Disclaimers: The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied.

7) Limitation of liability: To the maximum extent permitted by law, OTTA LIVE TECHNOLOGIES PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, arising from your use of (or inability to use) the website or any third-party services.

8) Changes to these Terms: We may update these Terms from time to time. Continued use of the website after changes are posted means you accept the updated Terms.

9) Governing law: These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.

This Privacy Policy describes how OTTA LIVE TECHNOLOGIES PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, and protects information when you visit this website, submit enquiries, or make payments (if available through our payment gateway).

1) Information we collect: We may collect:

• Contact/enquiry information: When you submit the contact form, we may collect your name, email address, mobile number, and message.
• Usage and device data: Non-personal information such as IP address, browser type, device type, and pages viewed (to help us understand and improve the website).
• Payment information: If payments are processed on the website, sensitive payment details (such as card/bank details) are handled by our payment gateway/provider. We do not store those sensitive payment details unless explicitly stated and permitted.

2) How we use information: We use information to respond to your enquiries, communicate with you, improve the website, prevent fraud/abuse, and comply with legal obligations. Where required, we process information based on consent and/or for legitimate business purposes.

3) Sharing of information: We do not sell your personal information. We may share information with:

• Payment gateway/provider and payment processors for transaction processing and related support.
• Service providers that help us run the website (such as hosting and email services).
• Law enforcement or regulators, when required by law, or to protect our rights and safety.

4) Payment gateway alignment: For any payments made through a payment gateway, your payment and related data handling are also governed by the payment gateway/provider’s terms and privacy policy. This Privacy Policy applies to our processing, while gateway processing follows the gateway’s policies.

5) Cookies and similar technologies: The website may use cookies or similar technologies to improve performance and remember preferences. You can control cookies through your browser settings.

6) Data retention: We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

7) Security: We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure, or destruction.

8) Your rights: Depending on applicable law, you may have rights to access, correct, update, or request deletion of your personal data. You can exercise these rights by contacting us through the details provided on this website.

9) Changes to this Privacy Policy: We may update this policy from time to time. Any updates will be posted on this page with the effective date (if applicable).

This Refund Policy explains how refunds may be handled for payments made to OTTA LIVE TECHNOLOGIES PRIVATE LIMITED through authorised channels and/or via our payment gateway (where applicable).

1) Payment gateway terms: If your payment is processed through a third-party payment gateway/provider, the refund/chargeback process and timelines may also be governed by that payment gateway/provider’s terms. We will cooperate with the gateway/provider where required.

2) Refund eligibility: Refunds are considered based on the specific transaction, agreement/invoice terms, and the stage of processing. Approval may depend on:

• Whether any services/documents have already been provided or work has started.
• Whether gateway/processing fees or taxes are refundable under applicable rules.
• The reason for the request and applicable contractual obligations.

3) How to request a refund: Contact us with your transaction details (name, registered mobile number/email, payment date, amount, and receipt/invoice reference). We will review your request and provide next steps.

4) Processing time: If a refund is approved, it will be processed to the original payment method (or as otherwise agreed) within a reasonable timeframe. Actual crediting time may vary based on your bank/card and the payment gateway/provider.

5) Non-refundable scenarios: To the extent permitted by law, refunds may not be available where the relevant agreement states no refund, where costs have been incurred on your behalf, or where services have already been performed/provided.

6) Disputes: If you believe a transaction is incorrect, contact us first so we can investigate. If applicable, chargeback/dispute processes will follow the payment gateway/provider and card network rules.

Note: This policy is intended as a general guideline and does not override the terms of any specific agreement/invoice governing your transaction.